Help Desk

Email is checked daily at 9AM

orders.oliviaskitchen@gmail.com

FAQ sections are still under construction

Problems with order?

Change shipping address

You can see all orders you've placed on your accounts page https://account.oliviaskitchen.app/orders
How to track your delivery
My order hasn't arrived yet!

Contact us via email.
My order arrived and something is wrong

Please take photos of the condition of your order on arrival and send them via email be sure to include your order #.

We will respond as soon as possible.
Cancelling an order

Cancel any order by email be sure to include your order number if possible!
You will receive an email when the refund is complete.
Refunds are usually processed within 48hrs

-Shipping orders cancelled within 5 Days of their requested delivery date are eligible for full Store Credit this does not expire.

Local Delivery

Frequently asked questions about our local delivery.

Delivery Range

We deliver along the I-4 Corridor from Lakeland to Orlando

Popular Areas Include

• Universal & SeaWorld Resort Areas
• Lake Buena Vista
• Celebration
• Cagan's Crossing
• Kissimmee*
• Champions Gate
• Winter Garden
• Dr Phillips
• I-Drive
• Polk City
• Auburndale
• Lakeland
• Davenport
• Haines City

Disney does not allow deliveries as of 2026. For Disney clients we can offer meet-up locations nearby for pickup.

See the section on "Can you deliver to Disney resorts?" for more info.
Delivery Limitations

Our regular delivery hours are between 12 & 5PM.

If you need a specific time, or a time outside our normal range, Please let us know when you place the order.

We cannot deliver directly to Hotel rooms.

If the hotel Front Desk or Bell Services can accept it on your behalf we can deliver direct to them.
How much notice do I need to give for an order?

We do take last minute orders if we have the materials & availability but usually our calendar books up 15 to 30 days prior.

Order Minimums

Order Minimum is currently $100 + Delivery Fee

For smaller orders of treat boxes we can ship locally and UPS is normally next day shipping for anywhere in Florida (Except weekends)
Do you have any pictures of ______?

Photos are available on my facebook, if you are looking for something particular reach out via email :D
Can you accommodate _____ allergy?

Coming soon
Can you Deliver to Disney Resorts ?

Coming Soon
Cancellation policy

Coming Soon

Shipping

Frequently asked questions about our local delivery.

Who do you use for shipping?
How long does shipping take?
Lost or Damage Package
Cancellation Policy
Custom orders for shipping.

Shipping is standardized and included in the box price, allowing the option for free or insured shipping at checkout.

Insured shipping will protect your package if it's lost or stolen in transit up to $100 per order.
Can you accommodate _____ allergy?

Shipping is standardized and included in the box price, allowing the option for free or insured shipping at checkout.

Insured shipping will protect your package if it's lost or stolen in transit up to $100 per order.
Shipping to resorts & Hotels

Shipping is standardized and included in the box price, allowing the option for free or insured shipping at checkout.

Insured shipping will protect your package if it's lost or stolen in transit up to $100 per order.