Help Desk

Email is checked daily at 9AM

orders.oliviaskitchen@gmail.com

Problems with order?

You can see all orders you've placed on your accounts page https://account.oliviaskitchen.app/orders

Once your order is out for delivery, you'll receive a confirmation
from us. If you have any questions about your delivery status, feel
free to reach out via email with your order number and we'll give you a
real-time update.

Contact us via email.

Please take photos of the condition of your order on arrival and send them via email be sure to include your order #.

We will respond as soon as possible.

Cancel any order by email be sure to include your order number if possible!
You will receive an email when the refund is complete.
Refunds are usually processed within 48hrs

-Shipping orders cancelled within 5 Days of their requested delivery date are eligible for full Store Credit this does not expire.

Local Delivery

Frequently asked questions about our local delivery.

We deliver along the I-4 Corridor from Lakeland to Orlando

Popular Areas Include

• Universal & SeaWorld Resort Areas
• Lake Buena Vista
• Celebration
• Cagan's Crossing
• Kissimmee*
• Champions Gate
• Winter Garden
• Dr Phillips
• I-Drive
• Polk City
• Auburndale
• Lakeland
• Davenport
• Haines City

Disney does not allow deliveries as of 2026. For Disney clients we can offer meet-up locations nearby for pickup.

See the section on "Can you deliver to Disney resorts?" for more info.

Our regular delivery hours are between 12 & 5PM.

If you need a specific time, or a time outside our normal range, Please let us know when you place the order.

We cannot deliver directly to Hotel rooms.

If the hotel Front Desk or Bell Services can accept it on your behalf we can deliver direct to them.

We do take last minute orders if we have the materials & availability but usually our calendar books up 15 to 30 days prior.

Order Minimum is currently $100 + Delivery Fee

For smaller orders of treat boxes we can ship locally and UPS is normally next day shipping for anywhere in Florida (Except weekends)

Photos are available on my facebook, if you are looking for something particular reach out via email :D

We take allergies seriously and do our best to accommodate common
dietary restrictions. Please note that our kitchen is not allergen-free,
so cross-contamination is possible. If you have a severe allergy,
please contact us via email before placing your order so we can discuss
your specific needs.

We deliver locally to theme park area resorts including Universal, SeaWorld, and select Disney Springs properties like Hilton and Drury Inn.

Please note that not all resorts accept food deliveries on behalf of guests. A member of your party may need to be present to receive your order.

We do not deliver directly to Walt Disney World resorts. However, we offer offsite meetup options for Disney guests who have their own transportation and can meet our driver at a nearby location.

Orders can be cancelled by email — please include your order
number. Refunds are typically processed within 48 hours. Orders
cancelled within 5 days of the requested delivery date are eligible for
full store credit that never expires. For shipping orders, please refer
to our standard cancellation terms.

Shipping

Frequently asked questions about our local delivery.

We ship via UPS Ground. If UPS Ground is unavailable to your location, we use USPS 3-Day service instead.

Between 1 & 3 Days

Orders to the west coast can take up to 4 days with standard shipping

We offer order protection insurance at checkout. If your package arrives lost or damaged, we'll process a hassle-free refund on confirmed claims.

Insurance is not included with the Free Shipping option and does need to be selected at time of checkout to apply.

Cancel within 10 days of your delivery date for a full refund.

Cancel 2–10 days before delivery for 100% store credit.

Cancel within 2 days of delivery for 50% store credit.

Shipping is standardized and included in the box price, allowing the option for free or insured shipping at checkout.

Insured shipping will protect your package if it's lost or stolen in transit up to $100 per order.

While we can accommodate some allergies such as Gluten, and Tree nuts in our cookies we work in a small shared kitchen so the possibility of cross contamination may exist for those with more severe allergic reactions.

We ship to all resorts and hotels. Guests can receive packages at the Front Desk or hotel mail room.

When ordering, please include the lead guest name in the shipping information and their check-in date in the order notes.